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Forum Discussion
How can I restore an account after a ransomware attack?
Hello there,
I would like to know how to restore the whole account to a previous version in order to delete all the files infected by a virus. I saw how to recover files but not the whole acc...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Cidovia, sorry to hear that this happened.
The first thing your husband needs to do, to not affect your computer is to unlink their computer from Dropbox.
To do that, they'll need to go to their security page and click on the trash can next to the computer in question.
About the restoration of the account, are you and your husband accessing Dropbox from the same account or is your husband's a different one?
If it's a different account, make sure to ask them to contact us from there.
They can simply reply to this thread from the affected account, and we'll go from there.
Thanks.
Hallo Hannah, I have the same problem. But in my case All the locations where the files are locally stored have been already syncronised. So all files are encrypted. Can I do a dropbox wide restore of an older Version?
- Mark
Super User II
Angelcarnico wrote:
Hallo Hannah, I have the same problem. But in my case All the locations where the files are locally stored have been already syncronised. So all files are encrypted. Can I do a dropbox wide restore of an older Version?
Yes you can using Dropbox Rewind: https://help.dropbox.com/delete-restore/rewind
Although it depends upon your Dropbox plan
