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Forum Discussion
How can I restore my Dropbox account which was deleted when the team was deleted?
I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
It does seem to be 0 bytes.
- Mark
Super User II
The files are not 0 bytes, I have also attached a screenshot of what is visible from my desktop. The issue, I think, is that everything has been moved to under the deleted team account.
That screenshot really helps, however, those images show that the files are not in Dropbox but are actually stored in OneDrive - that's what the little picture next to each file means (the briefcase).
Try launching OneDrive and/or going to the OneDrive website to find your files.
Thanks for the reply Mark. If you look at my latest screenshot of the file properties above, you can see that the files are located in Dropbox as per the location. Additionally, I've included another screenshot below to illustrate further.
- Megan
Dropbox Community Moderator
Hey Dvan, let me also jump in here!
Can you try two things for me?
One is to quit OneDrive -if you're using it on your device- and keep Dropbox running, and check if the files preview when you do that.
If that doesn't work, can you try quitting both OneDrive, and Dropbox and try again?
