Forum Discussion

Dvan's avatar
Dvan
New member | Level 1
12 months ago

How can I restore my Dropbox account which was deleted when the team was deleted?

I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
account access
restore
Dvan's avatar
Dvan
New member | Level 1
12 months ago

Thanks for the reply Mark. If you look at my latest screenshot of the file properties above, you can see that the files are located in Dropbox as per the location. Additionally, I've included another screenshot below to illustrate further.

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago
Dvan wrote:

If you look at my latest screenshot of the file properties above, you can see that the files are located in Dropbox as per the location.

They may be in the Dropbox directory, but OneDrive is syncing and controlling them - that often happens if you try and sync the same directories twice, or, OneDrive has its backup etc. running. 

  • Dvan's avatar
    Dvan
    New member | Level 1
    12 months ago

    I've double checked my onedrive and didn't find anything related to my old dropbox files. I did however find a dropbox folder, but it seems linked to my dropbox account I created again recently since my old one was deactivated / deleted.

     

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!