Forum Discussion

Dvan's avatar
Dvan
New member | Level 1
12 months ago

How can I restore my Dropbox account which was deleted when the team was deleted?

I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
account access
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Dvan, let me also jump in here!

Can you try two things for me?

One is to quit OneDrive -if you're using it on your device- and keep Dropbox running, and check if the files preview when you do that.

If that doesn't work, can you try quitting both OneDrive, and Dropbox and try again?

Dvan's avatar
Dvan
New member | Level 1
12 months ago

Hi Megan,

I've tried quitting OneDrive as you suggested, but am still running into the same issue. I've also tried quitting Dropbox and trying again, but to no avail.

It seems that all my personal files have been moved to the team account (that was deleted due to inactivity), and I can't access anything anymore.

 

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