Forum Discussion

Dvan's avatar
Dvan
New member | Level 1
12 months ago

How can I restore my Dropbox account which was deleted when the team was deleted?

I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
account access
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi Dvan, thanks for bringing this to our attention.

 

Do you recall if the Dropbox team admin converted your account to a personal plan away from the team prior to the team being disbanded?

 

Do you have any other devices that could contain your Dropbox folder on it, and haven't yet synced to the site?

 

This will help me to assist further!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Dvan - thanks for the additional information and the screenshots too. I just wanted to mention that this Dropbox folder seems to be a shortcut to your Dropbox folder on your computer that's stored in your One Drive.

May I ask when is the last time you remember seeing your files in Dropbox on the website and/or when was the team account you initially mentioned deleted? 

  • Dvan's avatar
    Dvan
    New member | Level 1
    12 months ago

    Hi Walter,

    The team account was permanently deleted in Sept 2024. I saw the email, but ignored it at the time because I didn't realize that my personal files were moved under the team account as well. The last time I've accessed my files must have been before Sept 2024, I just didn't notice I was accessing my personal under the team folder and not my personal folder anymore.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hi from me too, Dvan! I know it’s been a while since last September, but do you remember if all of the files in your local Dropbox folder were set as available offline or online-only instead?

      • Dvan's avatar
        Dvan
        New member | Level 1
        11 months ago

        Hi Nancy, 

        I can't recall which one of those settings were marked for my dropbox. 

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