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How can I restore my Dropbox account which was deleted when the team was deleted?
I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Dvan!
It seems our options are limited in this situation, as we can't determine the extent of OneDrive's interference prior to the account deletion. I'd recommend checking with OneDrive online to see if the Dropbox folder might have been synced there, as this could provide a way to recover your content.
Regarding your local files, unfortunately, there's little we can do. The fact that the content shows as 0kB suggests it wasn't stored locally. You can also try right clicking on the Dropbox folder, and checking its properties to see if it still shows as 0kB.
That said, I can open a ticket on my end to explore if there's anything we can do regarding the account deletion. However, I want to be upfront that I can't make any promises, especially since some time has passed since the account was deleted.
Let me know how you'd like to proceed.
Actually, when I view the dropbox properties, it does not show 0kb ! Hopefully that means there is still hope to restore these files? If there are any next steps to follow, please advise.
Please go ahead and open a ticket, perhaps there is something that can still be done.
- Jay
Hi Dvan, just to inform you that the file size is still very small, only 280 KB out of a possible 12.8 GB of data, which does mean that most, if not all of your files, were online only.
Is the email associated with the current Dropbox profile the same email as the one which was deleted previously?
Hi Jay,
Yes, the email associated with my current account is the same as my previously used email.
Thanks,
Dustin
