Forum Discussion

Dvan's avatar
Dvan
New member | Level 1
12 months ago

How can I restore my Dropbox account which was deleted when the team was deleted?

I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
account access
restore
Dvan's avatar
Dvan
New member | Level 1
11 months ago

Actually, when I view the dropbox properties, it does not show 0kb ! Hopefully that means there is still hope to restore these files? If there are any next steps to follow, please advise.

Please go ahead and open a ticket, perhaps there is something that can still be done.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Dvan, just to inform you that the file size is still very small, only 280 KB out of a possible 12.8 GB of data, which does mean that most, if not all of your files, were online only.

Is the email associated with the current Dropbox profile the same email as the one which was deleted previously?

  • Dvan's avatar
    Dvan
    New member | Level 1
    11 months ago

    Hi Jay,

    Yes, the email associated with my current account is the same as my previously used email.

    Thanks,
    Dustin

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks, Dvan, I just emailed you, so we'll continue there.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!