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Dr-PC's avatar
Dr-PC
Explorer | Level 3
3 years ago
Solved

How do I restore a folder that's been corrupted by ransomware?

A bad program renamed all my files in a folder and its subfolders.  It appears to be OK in the cloud and I have turned off updating.  How do I download the good folder in the cloud to replace the cor...
restore
  • Megan's avatar
    Megan
    3 years ago

    Hi Dr-PC, have you tried reaching out to our Support team directly? 

     

    If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

Dr-PC's avatar
Dr-PC
Explorer | Level 3
3 years ago

I did what you said.  But, rather than deleting the folder from my Dropbox on my computer, I renamed it.  I expected that, after rebooting and making sure that Dropbox started again, the OK folder would download back to my computer.  It didn't and does not show up anywhere in Dropbox!

BTW, it was not ransomware that renamed all those files.

So, where is my folder now?

John

Dr-PC's avatar
Dr-PC
Explorer | Level 3
3 years ago

The foldername starts with a symbol - #, not defined as a special character in your documentation.

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