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Dr-PC's avatar
Dr-PC
Explorer | Level 3
3 years ago
Solved

How do I restore a folder that's been corrupted by ransomware?

A bad program renamed all my files in a folder and its subfolders.  It appears to be OK in the cloud and I have turned off updating.  How do I download the good folder in the cloud to replace the corrupted one on my main drive?

restore
  • Megan's avatar
    Megan
    3 years ago

    Hi Dr-PC, have you tried reaching out to our Support team directly? 

     

    If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

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  • Dr-PC's avatar
    Dr-PC
    Explorer | Level 3
    3 years ago

    I looked at the rewind (folder) and it would be perfect, but, for some reason, it only goes back to 27 Feb.  The errant renames were done beginning at 10:13 am on February 25.  I thought I had a 30-day window.

    John

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    You have 180 days  Dr-PC if you are a paying customer (from date you start paying), but, when did you upgrade? I'm wondering if its not showing as you upgraded after the issue appeared. 

  • Dr-PC's avatar
    Dr-PC
    Explorer | Level 3
    3 years ago

    No, I've not changed anything in my account for years.  I pay for 2TB of storage.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, John!

     

    When visiting your Events page here, do you see any events regarding this folder on the 25th of February?

  • Dr-PC's avatar
    Dr-PC
    Explorer | Level 3
    3 years ago

    Yes, I see hundreds of them.  I didn't quite get back to 10:13 am on February 25 when the renaming started, but I think all of them are there.

    I tried Rewind again, and it only goes back to the 27th, when most of the renaming was complete.

    John

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dr-PC, have you tried reaching out to our Support team directly? 

     

    If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

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