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Kevin Elstorp's avatar
Kevin Elstorp
New member | Level 2
3 years ago
Solved

How to restore files deleted yesterday

Hi I have a shares folder with my ex girlfriend. We are en the process of leaving each other, but now she has deleted a lot og files and folders.

If i Purchase the rewind option, will I then be able to restore it all? It was deleted yesterday.

FAQ
restore
  • Jay's avatar
    Jay
    3 years ago

    If the restore option isn't there, then it means it wouldn't be possible to recover the files, even from our end, unfortunately. 

     

    I'm sorry I can't be more helpful on this matter.

8 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Kevin Elstorp, thanks for bringing this to our attention.

     

    If the files were only deleted yesterday, and they weren't permanently deleted from the site, you can recover them, without having to upgrade, from this page.

     

    If you need any further assistance, please let me know!

  • Kevin Elstorp's avatar
    Kevin Elstorp
    New member | Level 2
    3 years ago

    Hi I just found out that she did not delete them. She moved the files to her own dropbox account.

    I cannot find the files under the site you are providing with me. I have the basic account.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Were the files in a shared folder between the two accounts? Do you see any changes on the events page?

  • Kevin Elstorp's avatar
    Kevin Elstorp
    New member | Level 2
    3 years ago

    The files were in af shared folder in my account. It was informed by the app that my ex deleted the files. I asked her and she said she moved them. She will not move the back.

  • Kevin Elstorp's avatar
    Kevin Elstorp
    New member | Level 2
    3 years ago

    And yes in the envent page it says it has been deleted, but it is not visible under restore.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If the restore option isn't there, then it means it wouldn't be possible to recover the files, even from our end, unfortunately. 

     

    I'm sorry I can't be more helpful on this matter.

  • Af7's avatar
    Af7
    New member | Level 2
    2 years ago

    Dear  dropbox users, 

    I need your help!All my Dropbox files were deleted yesterday and I cannot retrieve them.Do youhave any idea?

    S-O-S!

    Thank you~

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 years ago

    Sorry to hear that, but did you check the Deleted files in the left sidebar in Dropbox website?

    Are you sure that you are using the correct Dropbox email or ID ? Do you have any back up copy?

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