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Forum Discussion
WhiteErinM
8 years agoExplorer | Level 3
How to "start all over" with Dropbox?
I have been experiencing sync errors on one out of the three computers where I use Dropbox. I feel I have spent quite enough time on the sync errors, and all I want to do at this point is start all o...
- 8 years agoTo do a complete restart on this machine personally I would:
-Unlink the current account https://www.dropbox.com/help/mobile/unlink-relink-computer-mobile
-Delete ALL files and folders relating to Dropbox (including your own data - move it to another directory if you want)
-Uninstall Dropbox via here so it has all gone https://www.dropbox.com/help/desktop-web/advanced-reinstall
-Reboot machine
-Do an *advanced reinstall* as per the uninstall link
-Let everything redownload.
WhiteErinM
8 years agoExplorer | Level 3
Yes, I have disabled it and rebooted, and it still won't let me delete these files or rename the Dropbox folder. I can't imagine what other application or service could be using them. I feel like I've spent too much time on this, and I should just drop-kick the laptop into the ocean and get a new one LOL
WhiteErinM
8 years agoExplorer | Level 3
EUREKA!
It's not enough to stop indexing. You have to turn off the Windows Search service complete. Disable and STOP it. Then you can delete the files and the directory they're in. So now my Dropbox folder is gone, and I can reboot and do the advanced reinstall.
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