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Bayashi1031's avatar
Bayashi1031
Explorer | Level 3
2 years ago

I accidentally deleted my account and can't register again.

I accidentally deleted my account and cannot register again. I really want to use the same e-mail address.
account access
Delete
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Bayashi1031, can you try this link instead? 

 

Also, are you certain the old account has been deleted? Did you receive an email confirmation about it?

Bayashi1031's avatar
Bayashi1031
Explorer | Level 3
2 years ago

I have received an email saying it has been deleted. Is there a rule that if I delete a team administrator's account, I have to wait 7 days before I can register again?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Were you the team admin in a Business plan Bayashi1031? 

     

    If that was the case, it'd show you a relevant error when trying to create an account. 

    • Bayashi1031's avatar
      Bayashi1031
      Explorer | Level 3
      2 years ago

      I accidentally signed up for a free trial of Team Admin and when I tried to change it I deleted it. I would like to create an account with the same email address. If I wait, will it be possible to create it?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        We'll do the best that we can, in order to help you as much as possible Bayashi1031. 

         

        I'd like to have a closer look into this, but in order to do so, I'd need some account-specific info. Would you mind if I was to create a ticket number, and reach out to you via email? 

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