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Erwinvipglobal's avatar
Erwinvipglobal
Explorer | Level 3
1 year ago

I accidentally Synced my iPhone and it deleted the old files

   Okay so I have 2 GB storage for many years.   upon viewing my old picture files last night, I accidentally switched the synced and override the old files wiped it out. I went to deleted files just...
Delete
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi @Erwinvipglobal , thanks for contacting us!

 

In order to understand what happened, could you let me know what you mean by you 'accidentally switched the synced and override the old files'?

 

Are there any files in the events page on the site? Are you certain that this is the only email address you've used for a Dropbox account?

 

This will help me to assist further!

  • Erwinvipglobal's avatar
    Erwinvipglobal
    Explorer | Level 3
    1 year ago
    Hello Jay,
    My Drophox camera uploads was turned on and it uploaded current photos from my iPhone. It deleted the old files from Dropbox and could not find it

    Thanks
    Erwin
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      1 year ago
      Erwinvipglobal wrote:
      My Drophox camera uploads was turned on and it uploaded current photos from my iPhone. It deleted the old files from Dropbox and could not find it

      Camera Uploads doesn't delete files. In fact, it's not even capable of it. All it can do is upload photos and videos.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      As Rich said, the camera uploads feature can't delete files from the site. Did you see any recent events on your account? Do you have another email address at all which could have a Dropbox account on it?

      • Erwinvipglobal's avatar
        Erwinvipglobal
        Explorer | Level 3
        1 year ago

        Hi Jay! 

        thank you for your response. It was logged in with the same account when it occurred. I didn’t logged off or anything .

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