Forum Discussion

Michael Hollister's avatar
Michael Hollister
New member | Level 1
10 months ago
Solved

I cannot see my photos and other files on my account

I have a "Plus" subscription, I was on the site during the week of 3/6. Currently, I cannot see any of my folders or files. I do not recall receiving any notifications about a bill being due. Hel...
restore
  • Michael Hollister's avatar
    Michael Hollister
    New member | Level 1
    10 months ago

    The above is a history snapshot from around Feb 12. I could view and access many folders/photos

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
      Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!