Forum Discussion

hyunjoon12's avatar
hyunjoon12
Explorer | Level 3
9 months ago

I can't copy and paste folders from my desktop app and I don't see Dropbox options for my files.

Dear all, I would really appreciate your help in advance. I am using Dropbox on my desktop using the desktop app. For some reason, I cannot copy and paste folders within my Dropbox (it says it is...
desktop
Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi again, hyunjoon12! If you right-click on one of your folders now, do you see the option to make it available offline?

If you do, please choose that option, wait for it to fully sync on your computer, and try to copy it again after that. Does it get successfully pasted now at the new location?

hyunjoon12's avatar
hyunjoon12
Explorer | Level 3
9 months ago

Thanks! Yes, it was solved like that for few days and things seemed to work (like seeing the icons and etc). So, I tried transferring the files within my dropbox folders. It did not work. Further, the sync icon showed on the folder disappeared. I would really appreciate help on this matter! Thank you!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago
    hyunjoon12 wrote:

    Further, the sync icon showed on the folder disappeared.

    Is Dropbox still running? 

    How many files do you have out of interest syncing to your machine?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!