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gary011's avatar
gary011
New member | Level 2
3 years ago

I changed phone, logged back in and have lost my photos.

Hi I have changed phone recently and when i have logged back onto dropbox the old photos that were there have gone it says i have no photos? Any help appreciated   thanks
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gary011's avatar
gary011
New member | Level 2
3 years ago

Hi

There is a 2 step verification to access using my old email address and i no longer have access to my old work email so i cant log in? 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi gary011, 2FA is linked to either your mobile number, or a relevant app. 

 

So, I'm assuming you're referring to the 6-digit-security-code sent via email, which you'd need access to the email itself indeed, in order to get the number. 

 

If you don't have access to the email, your best option to get into the account would be to contact the email provider and see if the email address can be reactivated. Or check for any active devices, to see if you can get your files from there, and then create a new account. 

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