Forum Discussion

brats's avatar
brats
Explorer | Level 4
6 years ago

I deleted the Dropbox folder but my Documents folder path is now within Dropbox. Any help?

Hi there,   I had Dropbox installed on my Mac and selected the Documents folder to be synced a few days ago. I wanted to remove the synced content and deleted the Dropbox folder from my device wh...
Computer Backup
desktop
restore
kb16's avatar
kb16
New member | Level 2
4 years ago

This is the worst functionality I have ever seen. 

Not only did this delete my documents folder but my downloads and desktop as well so it seems like its impossible for me to even download these folders from the web version to restore them. 

Obviously on me for deleting the dropbox folder but it should not be possible to delete actual core folders on the Mac that are required for the machine to work. It seems like I will have to reinstall my entire computer for scratch because of your horrible system. 

If there is another way to fix that I would love to hear it.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey kb16, sorry to hear about this.

 

Could you try resetting your computer's OS folder through the app's preferences? 

 

To do so, please follow these steps:

 

1. Re-install the desktop app from and sign into your account as normal

2, Click the Dropbox icon in your system tray/menu bar.

3. Click the profile pic/initials icon in the top right of the window.

4. Choose "Preferences..."

5. Go to the "Account" tab.

6. Hold the Option/Alt key (Mac) and

7. Click on the 'Reset OS folders locations' button that showed up 

 

Let me know if this helped! 

  • kb16's avatar
    kb16
    New member | Level 2
    4 years ago

    Thank you for replying.

    But this can not work because I had no download folder to download into. Complete catch 22. 

    I performed at complete factory rest of my machine and it has been a huge pain to do so to re setup my computer. 

     

    This is an issue that I take some responsibility for but it should not be an issue that exists. Its a huge flaw in the dropbox system and honestly makes me plan on not using the backup feature again in the future (and maybe transitioning to another cloud system in general). 

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      So, is everything back to normal after resetting your computer or are you still having issues with this kb16? 

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