Forum Discussion

NargisH's avatar
NargisH
New member | Level 2
12 months ago

I got an email saying my account is closed. Can I recover my files?

I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can s...
account access
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi NargisH! Hope you’re doing well and thanks for your post. 

Can you send me a screenshot of the email you received, so that I can have a look? 

Do you mean that your Dropbox account was deactivated due to inactivity or did something else happen? 

Finally, is it possible that the email concerned a different Dropbox account? 

Let me know when you have more info.

  • NargisH's avatar
    NargisH
    New member | Level 2
    12 months ago

    Hi Nancy, thank you for getting back to me. 
    Please see the screenshot. 

    It was around this time that I lost all my photos and I thought something had happened to my Mac storage. I now see that my photos were in Dropbox that was connected to my Mac. 

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      12 months ago

      Unfortunately it isnt possible to recover a deleted account and the data is, as the email said, also unrecoverable.

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