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NargisH's avatar
NargisH
New member | Level 2
12 months ago

I got an email saying my account is closed. Can I recover my files?

I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can s...
account access
restore
NargisH's avatar
NargisH
New member | Level 2
12 months ago

Hi Nancy, thank you for getting back to me. 
Please see the screenshot. 

It was around this time that I lost all my photos and I thought something had happened to my Mac storage. I now see that my photos were in Dropbox that was connected to my Mac. 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago

Unfortunately it isnt possible to recover a deleted account and the data is, as the email said, also unrecoverable.

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