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Forum Discussion

Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
2 years ago

I installed Dropbox on a new device and I can't find my files

I changed the device and when I downloaded the program again, the data and images did not appear. Please help recover my data
restore
Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
2 years ago

I AM WATING😎

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mohamed ali, did you have the chance to preview the pages my colleague, Hannah provided? 

 

If so, would you mind specifying what you see there? 

  • Mohamed ali's avatar
    Mohamed ali
    Explorer | Level 3
    2 years ago

    Yes there is nothing

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Mohamed ali, if you weren't able to locate any content in these pages, that means that the content was either deleted a long time ago, or that it's a new account.

       

      I'm leaning towards the latest option. Would you mind checking for any alternative email addresses that you might own, to check if your files are present on a different Dropbox account? 

      • Mohamed ali's avatar
        Mohamed ali
        Explorer | Level 3
        2 years ago

        Hello and welcome, this account is as it was with the information. If you like, I will send you the password and you can open it and see and try. I don’t mind.

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