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Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
1 year ago

I installed Dropbox on a new device and I can't find my files

I changed the device and when I downloaded the program again, the data and images did not appear. Please help recover my data
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Mohamed ali, did you have the chance to preview the pages my colleague, Hannah provided? 

 

If so, would you mind specifying what you see there? 

Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
1 year ago

Yes there is nothing

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Mohamed ali, if you weren't able to locate any content in these pages, that means that the content was either deleted a long time ago, or that it's a new account.

     

    I'm leaning towards the latest option. Would you mind checking for any alternative email addresses that you might own, to check if your files are present on a different Dropbox account? 

    • Mohamed ali's avatar
      Mohamed ali
      Explorer | Level 3
      1 year ago

      Hello and welcome, this account is as it was with the information. If you like, I will send you the password and you can open it and see and try. I don’t mind.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey Mohamed ali!

         

        How did you upload the content to your account? Did you use our website, desktop or mobile app?

         

        Also, when was the last time you saw your content online? 

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