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Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
2 years ago

I installed Dropbox on a new device and I can't find my files

I changed the device and when I downloaded the program again, the data and images did not appear. Please help recover my data

restore

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  • Mohamed ali's avatar
    Mohamed ali
    Explorer | Level 3
    2 years ago

    Welcome
    If I logged into another account and did not find some old photos, I only found 2 photos
    Please try to help me return the photos of my mother and family that I could not access

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mohamed ali, thanks for reaching out to the Dropbox Community.

     

    Is it possible that when you signed in to the Dropbox app, you signed in to a different account?

     

    That's the first thing I would suggest looking at.

     

    If that's not the case, what do you see in your events page or your deleted files page? Can you see your files?

     

    Let me know.

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