Forum Discussion

SublimeSatori's avatar
SublimeSatori
New member | Level 2
2 months ago

I logged back into Dropbox, but I can't find any of my files.

Season's greetings everyone. I'm back at work. My account is blank! No folders, no files, nothing. I didn't change anything, no changes made since I last worked on documents in December 2025. Please ...
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi SublimeSatori! Thanks for your post. 

Is it possible you’ve signed in to a different Dropbox account that has no files saved in it? 

Besides the email address that you see here, do you have any other email addresses that could be linked to the correct Dropbox account? 

If yes, you can sign out of this one and log back in with the correct credentials.

Let me know, if that helps.

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!