Forum Discussion

Hoanang's avatar
Hoanang
New member | Level 1
10 months ago

I lost all things I stored in my Dropbox Business account. Is it because I'm not using it anymore?

I don't know why all files which i saved in my folder can not access anymore. Is this cause by not using Dropbox Business anymore?
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

What exactly is the error you are getting?

Hoanang wrote:

Is this cause by not using Dropbox Business anymore?

Does this mean you are not paying for an account now? Are you over quota? Did you convert account back to a free one or just stop paying/not continue a trial?

hoanang dev's avatar
hoanang dev
New member | Level 1
10 months ago

Yes, i used to have business account (not trial), and not paying for a long time. Currently my account returned back to free account which has 2GB, I can not access to team admin any more. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    You didn't mention if you're getting any particular errors or if you just can't find the files you mentioned hoanang dev & Hoanang  - could you elaborate a tad on that please? 

    • Hoanang's avatar
      Hoanang
      New member | Level 1
      10 months ago

      Walter 

      I used Dropbox link as a product image link. Here is my link:

      [removed so as to protect the daily limit for data sharing]

      This happens when trying to access it

       

       

      [removed per Community Guidelines]

      It looks like all of my links showed 403.

      I try signing in and my account looks like brand new. I did not see any folders or files. Need help from dropbox team.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        10 months ago
        Hoanang wrote:

        I try signing in and my account looks like brand new.

        When was the last time you signed in to your account and were able to see your files?

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