Forum Discussion

Hoanang's avatar
Hoanang
New member | Level 1
10 months ago

I lost all things I stored in my Dropbox Business account. Is it because I'm not using it anymore?

I don't know why all files which i saved in my folder can not access anymore. Is this cause by not using Dropbox Business anymore?
restore
ClaudeDenis's avatar
ClaudeDenis
New member | Level 1
10 months ago

You might could use dropbox rewind for recovery?

hoanang dev's avatar
hoanang dev
New member | Level 1
10 months ago

what is it?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi hoanang dev, Hoanang, as there are two usernames here, this could mean that you have two separate Dropbox accounts under different email addresses.

    Could you check to ensure that you're logged into the correct one to see if the files are there?

    • hoanang dev's avatar
      hoanang dev
      New member | Level 1
      10 months ago

      The account I want to check is registered with the email: 

      [email removed as per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey hoanang dev let me also jump in here!

        We can't locate Dropbox accounts using their email address.

        Have you tried signing into the account, and checking your deleted files page or events page, by any chance? If I were you, I'd also take a look at my sharing tab. 

        You mention that you get errors when accessing the shared links, but can you see the files when logging into your Dropbox account?

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