Forum Discussion

Hoanang's avatar
Hoanang
New member | Level 1
1 year ago

I lost all things I stored in my Dropbox Business account. Is it because I'm not using it anymore?

I don't know why all files which i saved in my folder can not access anymore. Is this cause by not using Dropbox Business anymore?
restore
Hoanang's avatar
Hoanang
New member | Level 1
1 year ago

This is all of what I can remember

Today, I tried create a trial business account which [removed per the Dropbox Community Guidelines] .When canceling the package, I saw popup as photo below. So, can you trace any history deletion files or removing package from my account.

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago
Hoanang wrote:

So, can you trace any history deletion files or removing package from my account.

There is no way, as has been said to track accounts that way. 

If you did not choose the option when deleting the account to transfer accounts to individual ones (the first option on there) then the data is permanently lost and not recoverable. 

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!