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Peter Stokke's avatar
Peter Stokke
New member | Level 2
11 months ago

I made a new folder with the same name, now my files are missing

Hi guys 

 

I just made a new folder with the same name as an existing folder with imortant files on my macbook syncronised with Dropbox. Now the folder is empty and i cannot see the files among the deleted files on the dropbox page. 

 

Can anybody help me ? 

 

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Peter Stokke, thanks for bringing this to our attention.

     

    Do you see any events on the site that could explain what happened to the files?

     

    This will help me to assist further!

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