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KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago
Solved

I reinstalled the Dropbox desktop app on my macOS Tahoe and have two questions.

Device iMac (M1, 2021) Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Dropbox folder is on an exter...
desktop
Mac
sync
  • Nancy's avatar
    Nancy
    1 month ago

    Is there a chance that you’re using any sort of antivirus or firewall on your device, KJWSr? 

    If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey KJWSr - thanks for bringing this to our attention.

Can you please send me a screenshot of the Dropbox desktop app's exact status as shown in your menu bar at the moment? Is it 'up to date' or still syncing? 

Is it possible that you changed your selective sync settings upon reinstalling the app by any chance? 

Let us know more information and we'll take it from there.

  • KJWSr's avatar
    KJWSr
    Explorer | Level 4
    1 month ago

    PS I just added a test document to a folder in a local Dropbox folder. When I looked online the file was there, so it appears to be syncing.

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