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KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago
Solved

I reinstalled the Dropbox desktop app on my macOS Tahoe and have two questions.

Device iMac (M1, 2021) Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Dropbox folder is on an exter...
desktop
Mac
sync
  • Nancy's avatar
    Nancy
    1 month ago

    Is there a chance that you’re using any sort of antivirus or firewall on your device, KJWSr? 

    If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago

I just saw something that may be involved. One of my folders, "Bucket", shows on my local drive as "Not Downloaded". All of the files in the folder are downloaded. I've tried to initiate the download but it just returns to "Not Downloaded". I've also tried to reinforce "Make Available Offline". but that doesn't seem to change anything. 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Could you reboot your computer and/or quit and relaunch the app and let me know how it goes KJWSr? 

    • KJWSr's avatar
      KJWSr
      Explorer | Level 4
      1 month ago

      I quit the Desktop App, rebooted my iMac and reopened the app. It still seems to be updating. 

      I wondered if there was something about the Bucket folder that was causing the problem. So I created a New Bucket folder and copied the contents from Bucket to New Bucket. I then deleted the Bucket folder. According to Finder all of the folders and files have been downloaded. However the app is still updating.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        Is there a chance that you’re using any sort of antivirus or firewall on your device, KJWSr? 

        If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

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