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KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago
Solved

I reinstalled the Dropbox desktop app on my macOS Tahoe and have two questions.

Device iMac (M1, 2021) Operating System/Browser (if using the web) MacOS Tahoe Dropbox App Version (if using the app) 238.4.6305 Question or Issue My Dropbox folder is on an exter...
desktop
Mac
sync
  • Nancy's avatar
    Nancy
    1 month ago

    Is there a chance that you’re using any sort of antivirus or firewall on your device, KJWSr? 

    If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Is there a chance that you’re using any sort of antivirus or firewall on your device, KJWSr? 

If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago

Only firewall is native MacOS firewall. I was running. I turned it off and rebooted. All folders/files showed as waiting to download. It's currently indexing, (21%). 

 

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