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KJWSr's avatar
KJWSr
Explorer | Level 4
1 month ago
Solved

I reinstalled the Dropbox desktop app on my macOS Tahoe and have two questions.

Device
iMac (M1, 2021)
Operating System/Browser (if using the web)
MacOS Tahoe
Dropbox App Version (if using the app)
238.4.6305

Question or Issue
My Dropbox folder is on an external 4 TB SSD. Yesterday I deleted the Desktop app and erased and reformatted the external drive. I reinstalled the Desktop app and reinitiated the sync via the web portal. Everything seemed to progress well. All of my folders appeared on the drive. and after indexing my files populated the folders. I have access to all of my files from the external drive. I have 2 questions.

  1. Prior to yesterday's reinstallation my files occupied 2.76 TB on the external drive. As of this morning they occupy .33 TB. What could account for the size discrepancy? Are my file really on the external drive?
  2. I completed the reinstallation, and all files were present on the external drive, at noon yesterday. Since that time the Desktop app has been updating. My sense is that something is wrong. It shouldn't take this long to update the files. I have purposely stayed away from making any changes to the files. Should it take this long to update?

Thanks

desktop
Mac
sync
  • Nancy's avatar
    Nancy
    1 month ago

    Is there a chance that you’re using any sort of antivirus or firewall on your device, KJWSr? 

    If you are, can you disable it for a little bit and restart your computer? Is your desktop app stuck updating even then?

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    That’s awesome to hear, KJWSr! 

    Of course, if the same issue resurfaces, you can give me a nudge here, but it sounds like that did the trick.

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