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soohendrick's avatar
soohendrick
Explorer | Level 3
2 years ago

I tried to use my Microsoft Office & it seems my files have disappeared.

Hi

I have not used my Microsoft office for a long time. Tried to use it the other day only to find the version is no longer supported. Thats fine but all my documents have disappeared.  Assumed they would be backed up in dropbox but woah is me - I cant find them. Desperate to recover my CV. Help

desktop
restore

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    How were you accessing the files in the first place? Microsoft doesnt natively save to Dropbox via a computer. 

     

    You should have all files at www.dropbox.com/home. You can also see what has happened to files at www.dropbox.com/events. 

     

    The other question is 'how long?' since you accessed the files? Was your last log in over 12 months? If so files are removed for inactivity and so not recoverable I'm afraid. 

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