Forum Discussion

soohendrick's avatar
soohendrick
Explorer | Level 3
2 years ago

I tried to use my Microsoft Office & it seems my files have disappeared.

Hi I have not used my Microsoft office for a long time. Tried to use it the other day only to find the version is no longer supported. Thats fine but all my documents have disappeared.  Assumed the...
desktop
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

How were you accessing the files in the first place? Microsoft doesnt natively save to Dropbox via a computer. 

 

You should have all files at www.dropbox.com/home. You can also see what has happened to files at www.dropbox.com/events. 

 

The other question is 'how long?' since you accessed the files? Was your last log in over 12 months? If so files are removed for inactivity and so not recoverable I'm afraid. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!