Forum Discussion

youngwalkerl's avatar
youngwalkerl
Explorer | Level 3
2 years ago

I upgraded to Professional but I still can't edit a PDF file

I updated my subscription to Professional on my iphone and it shows that I did upgrade.  I was charged for the additional monies and received an e-mail verifying I upgraded.     When I attempt to...
edit
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi youngwalkerl, thanks for bringing this to our attention.

 

Are you attempting to edit the PDF on the Dropbox site, or via the mobile app?

 

Are you certain that you're signed into the correct account when attempting to edit the file?

 

Could you attach a screenshot showing this message you're getting?

 

This will help me to assist further!

  • youngwalkerl's avatar
    youngwalkerl
    Explorer | Level 3
    2 years ago
    Also, I only have 1 account (to my kno)

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!