Forum Discussion

youngwalkerl's avatar
youngwalkerl
Explorer | Level 3
1 year ago

I upgraded to Professional but I still can't edit a PDF file

I updated my subscription to Professional on my iphone and it shows that I did upgrade.  I was charged for the additional monies and received an e-mail verifying I upgraded.     When I attempt to...
edit
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi youngwalkerl, thanks for bringing this to our attention.

 

Are you attempting to edit the PDF on the Dropbox site, or via the mobile app?

 

Are you certain that you're signed into the correct account when attempting to edit the file?

 

Could you attach a screenshot showing this message you're getting?

 

This will help me to assist further!

youngwalkerl's avatar
youngwalkerl
Explorer | Level 3
1 year ago
Also, I only have 1 account (to my kno)

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