Forum Discussion

youngwalkerl's avatar
youngwalkerl
Explorer | Level 3
2 years ago

I upgraded to Professional but I still can't edit a PDF file

I updated my subscription to Professional on my iphone and it shows that I did upgrade.  I was charged for the additional monies and received an e-mail verifying I upgraded.     When I attempt to...
edit
youngwalkerl's avatar
youngwalkerl
Explorer | Level 3
2 years ago

How do I find out if there is another Dropbox that I am logged into?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Which email do you see on this page when logged in?

 

You can see the email address logged in on the Dropbox desktop application using these steps.

  • youngwalkerl's avatar
    youngwalkerl
    Explorer | Level 3
    2 years ago

    I am on an e-mail and it states that I have Dropbox Professional.  Doesn't that include pdf editing?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      PDF editing is available to all users, however, editing already existing text is limited to the plans listed in this article.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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