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dpbrick's avatar
dpbrick
Helpful | Level 6
2 months ago

I'm getting an "Attempted to zip too many files" error when trying to restore a backup.

Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version/Browser Version (Chrome 124, Safari 17 etc.) Questi...
desktop
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Welcome back to our Community, dpbrick.

Can you clarify the total size of the backup files that you tried to download from your Dropbox account at once? In general, there’s a download limit of 250GB/10,000 total files per folder, as mentioned here, so I’d like to make sure this isn’t related to your case.

If you haven't already, can you also give these steps a go and let me know if you still receive the same error message, even when trying to restore your backup files in smaller batches?

Other than that, I’ve forwarded all the feedback you’ve shared here with our team, since they’ll be able to see your comments this way and take them into account. 

Let me know what you find, and we’ll take a closer look into this.

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