Forum Discussion

KireR's avatar
KireR
Explorer | Level 3
2 years ago

I'm now unable to save edited videos?

Suddenly I'm not able to save edited videos anymore?   I can do all the edits /trim, cut, rotate, etc) but when I want to save a New Copy nothing happens and I have to abort with "changes not sav...
edit
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

KireR's avatar
KireR
Explorer | Level 3
2 years ago

Tried all, no effect 😞

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, in order to investigate further, please could you contact the support team directly on this matter.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!