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Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
2 years ago
Solved

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Delete
  • Walter's avatar
    Walter
    2 years ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

jaijai57's avatar
jaijai57
Explorer | Level 3
2 years ago

I have tried multiple things, including deleting items that only belong to me deleting everything in the deleted items and trying ones that have been shared with me as well. I realize Iā€™m not trying to really delete those. I just donā€™t wanna see them anymore.
In any which way Iā€™ve tried it. The same thing is happening.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    2 years ago

    how do I provide a screenshot? I don't see an option here for that.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Are you accessing the community from a desktop machine? Are you not able to see the camera icon in the reply box, like below? 

       

       

      Otherwise, you can copy and paste your screenshot in your reply, or use a Dropbox shared link and paste the link here.

      • jaijai57's avatar
        jaijai57
        Explorer | Level 3
        2 years ago

        ā€ƒwhen I type in my password I then get this next screen

        ā€ƒ

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