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I'm seeing a "What's New" page when permanently deleting my files.
When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Hi there CoreZero - sorry to hear you're having issues with this.
Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?
Thanks!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCould you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.
how do I provide a screenshot? I don't see an option here for that.
- Jay
Are you accessing the community from a desktop machine? Are you not able to see the camera icon in the reply box, like below?
Otherwise, you can copy and paste your screenshot in your reply, or use a Dropbox shared link and paste the link here.
āwhen I type in my password I then get this next screen
ā
- Jay
Are you certain that you're using the correct password when attempting to delete the file?
Yes, I use 1password so I'm positive.
- Jay
Okay, so you type in the password, then click on Permanently Delete, and the site takes you to that page and file isn't permanently deleted, is that correct?
no, I type in my password and then immediately I see the second image I sent you. It doesnt give me a chance to click on anything.
I can make a loom screenshare video if you'd like to see exactly what's happening.. much better than screenshots. Let me know and I'll make and send.
- Nancy
We wouldnāt be able to access it Iām afraid, jaijai57. You can create a screen recording though and share it with us via a shared link.
I can also see you mentioned earlier you donāt really want to permanently delete those files, but rather not see them on your account. I just wanted to mention that, if you proceed with the permanent deletion later on, these files wonāt be recoverable.
Feel free to give me a nudge when you have the shared link though.
- Well, thatās confusing
It wonāt matter that Iām deleting them because the person who created it also doesnāt need it anymore. The files I mean.
Honestly, this is why I donāt ease dropbox that much. Itās way more complicated than it needs to be in my opinion, but Iāve never had this issue before and Iāve always been able to delete files.
Anyway, I will send a screen recording link tomorrow [removed per Community Guidelines] here you go
and after updating and relaunching chrome the same thing happens
- Nancy
As mentioned above, we canāt access any external links due to security reasons.
Can you upload your screen recording to Dropbox instead and send a shared link to it?
[link removed]
ok... after all that I was able to delete files when in incognito mode in chrome. and to answer your other question... updating chrome did nothing.
So there's something you guys need to fix as I shouldn't have to work so hard eh? (yes I'm Canadian lol)
thanks- Nancy
Glad to hear that worked! Besides updating Chrome, you can also try to restore it to its default settings/disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
- Well, as I said at the very beginning, I tried this in Safari as well and it was giving me the same result so I donāt think you can blame plug-ins on the issue. I think itās an issue that dropbox needs to deal with and as I said, this is why I generally donāt use dropbox but Iām happy to have this resolved. Thank you.
