Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
2 years ago
Solved

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Delete
  • Walter's avatar
    Walter
    2 years ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Okay, so you type in the password, then click on Permanently Delete, and the site takes you to that page and file isn't permanently deleted, is that correct?

jaijai57's avatar
jaijai57
Explorer | Level 3
2 years ago

no, I type in my password and then immediately I see the second image I sent you. It doesnt give me a chance to click on anything. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!