Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
2 years ago
Solved

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Delete
  • Walter's avatar
    Walter
    2 years ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We wouldn’t be able to access it I’m afraid, jaijai57. You can create a screen recording though and share it with us via a shared link. 

 

I can also see you mentioned earlier you don’t really want to permanently delete those files, but rather not see them on your account. I just wanted to mention that, if you proceed with the permanent deletion later on, these files won’t be recoverable.

 

Feel free to give me a nudge when you have the shared link though.

jaijai57's avatar
jaijai57
Explorer | Level 3
2 years ago
Well, that’s confusing
It won’t matter that I’m deleting them because the person who created it also doesn’t need it anymore. The files I mean.
Honestly, this is why I don’t ease dropbox that much. It’s way more complicated than it needs to be in my opinion, but I’ve never had this issue before and I’ve always been able to delete files.
Anyway, I will send a screen recording link tomorrow

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!