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CoreZero's avatar
CoreZero
Explorer | Level 4
1 year ago
Solved

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Delete
  • Walter's avatar
    Walter
    1 year ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

As mentioned above, we can’t access any external links due to security reasons.

 

Can you upload your screen recording to Dropbox instead and send a shared link to it?

jaijai57's avatar
jaijai57
Explorer | Level 3
1 year ago

[link removed]

 

 
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for that, jaijai57. I saw in your recording that you tried updating your web browser towards the end. Did that make any difference? 

     

    Are you seeing the same thing via another browser/incognito window?

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    1 year ago

    ok... after all that I was able to delete files when in incognito mode in chrome. and to answer your other question... updating chrome did nothing.
    So there's something you guys need to fix as I shouldn't have to work so hard eh? (yes I'm Canadian lol)

    thanks 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Glad to hear that worked! Besides updating Chrome, you can also try to restore it to its default settings/disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    1 year ago
    Well, as I said at the very beginning, I tried this in Safari as well and it was giving me the same result so I don’t think you can blame plug-ins on the issue. I think it’s an issue that dropbox needs to deal with and as I said, this is why I generally don’t use dropbox but I’m happy to have this resolved. Thank you.

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