Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
2 years ago
Solved

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Delete
  • Walter's avatar
    Walter
    2 years ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for that, jaijai57. I saw in your recording that you tried updating your web browser towards the end. Did that make any difference? 

 

Are you seeing the same thing via another browser/incognito window?

jaijai57's avatar
jaijai57
Explorer | Level 3
2 years ago

ok... after all that I was able to delete files when in incognito mode in chrome. and to answer your other question... updating chrome did nothing.
So there's something you guys need to fix as I shouldn't have to work so hard eh? (yes I'm Canadian lol)

thanks 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that worked! Besides updating Chrome, you can also try to restore it to its default settings/disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

  • jaijai57's avatar
    jaijai57
    Explorer | Level 3
    2 years ago
    Well, as I said at the very beginning, I tried this in Safari as well and it was giving me the same result so I don’t think you can blame plug-ins on the issue. I think it’s an issue that dropbox needs to deal with and as I said, this is why I generally don’t use dropbox but I’m happy to have this resolved. Thank you.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!