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QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
3 years ago

Keyboard does not appear

I’ve tried over and over again, but no matter HOW I open the file I cannot edit because I can’t get the keyboard to appear so, obviously, I can’t type or edit. I’m working on my iPad (I do not have t...
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QueenMaud19's avatar
QueenMaud19
Helpful | Level 5
3 years ago

Hi Evan,

I am the only person who has access to the file. I'm not sharing the file (which is 300 pages long, so cutting and pasting to resolve the problem is not an option).

Here's a scsreenshot.

Thanks,

Kate

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi QueenMaud19, please keep in mind that while your files are stored with us in Dropbox, you need to use the relevant Office apps to open and edit them.

 

In this case, Microsoft Word. Therefore, if the keyboard isn't popping up after opening the file in Word, that wouldn't be an issue on our end. 

 

Have you ensured that both Dropbox and Word are updated? 

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