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Forum Discussion

Pm28's avatar
Pm28
New member | Level 2
3 months ago
Solved

Does Boxifier still exist?

Boxifier doesn't recognize my lifetime license... it's happened before and support has always solved the problem remotely... but this time Boxifier support isn't responding to emails.

 

Third Party Integrations
  • Razvan Boxifier's avatar
    Razvan Boxifier
    3 months ago

    Hello there,

    Yes, Boxifier is very much alive. We’ve been working on releasing a much needed compatibility update for the latest Dropbox which will be out soon.

    Sorry about the two-day delay in responding to your license issue, we had an outage on the support channel, but fixed it yesterday and hopefully everything is back to normal. My colleague Christine reached out yesterday and helped with your lifetime license, so you should be good to go now. Feel free to reach out to me directly if you ever need help again and the support team is not responding for any reason.

    Thanks,
    Razvan from Boxifier

5 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Welcome to our forum, Pm28.

    I’m afraid there’s not much we can offer here, since this isn’t directly related to Dropbox, unfortunately. 

    Of course, if you need any kind of assistance with Dropbox instead, please let me know and I’ll be glad to have a look. 

    Thanks!

  • Razvan Boxifier's avatar
    Razvan Boxifier
    Collaborator | Level 10
    3 months ago

    Hello there,

    Yes, Boxifier is very much alive. We’ve been working on releasing a much needed compatibility update for the latest Dropbox which will be out soon.

    Sorry about the two-day delay in responding to your license issue, we had an outage on the support channel, but fixed it yesterday and hopefully everything is back to normal. My colleague Christine reached out yesterday and helped with your lifetime license, so you should be good to go now. Feel free to reach out to me directly if you ever need help again and the support team is not responding for any reason.

    Thanks,
    Razvan from Boxifier

  • florismk's avatar
    florismk
    Helpful | Level 6
    2 months ago

    Hi Razvan, will the compatibility update address the issues that arose with the Dropbox move to the Windows cloud API? I'm experiencing a major and a minor issue:

    • Major: Boxifier seems to be re-indexed by Dropbox on a weekly basis now, a process which involves both uploading and downloading all my Boxified content. This takes hours to even days, gobbles up my bandwidth, and seems to be causing an increase in occurrences of 'conflict copies'.
    • Minor: My Boxified content does not have sync icons at all any longer.

     

    And what's the ETA on the update?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    florismk wrote:

    Hi Razvan, will the compatibility update address the issues that arose ... And what's the ETA on the update?

    These are questions best asked on the Boxifier forum.

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