Are Boxifier installs still working?

Hey there welcome to the community SeanOel​

While we're at it, lets tag in Razvan Boxifier​ from the Boxifier team. Maybe we'll get lucky and he'll provide an update for you. He's popped up in recent threads mentioning it. 

Hi everyone, Razvan from Boxifier here.

Thanks so much,Dell_Dropbox​ , for the tag, and thank you,SeanOel​ , for raising the question.

Just to confirm: Boxifier installations are still working. We’ve seen some compatibility issues for some users with the latest Dropbox sync engine that uses the Cloud Files API, and our team has been working to address those. The Boxifier forum does have its quirks, so the most reliable way to reach us is still via email or the helpdesk.

We also had a short delay in support response times last week due to a higher-than-usual volume of requests, but we’re now working through everything and getting back on track.

Sean, your ticket has now been answered, and the team is actively taking care of it from here.

Thanks again for your patience and for checking in!

Razvan from Boxifier

Hi Razvan,

I’m delighted to see a living person from Boxifier! I genuinely thought the app and the team had gone extinct. Your app was fantastic when it worked, though that feels like ages ago!

The Help Centre at Zendesk hasn’t replied in three months, so it’s a real joy to see you—the last man standing! 😊

Please take this as both a compliment and a kind request to respond via Zendesk or email.

Wishing you the best of luck in the never-ending battle with Dropbox updates.

Warm regards from a long-time Boxifier fan,
Roman

Razvan Boxifier​

Asking here because I too have reached out to Boxifier, though I haven't waited long compared to some.  Forums don't seem active there.  

I am looking at managing a dataset for nearly 5TB...  1TB on an SSD drive and 4 on a Platter.  the 4TB on the Platter is mostly storage and files will not change too frequently. 

How well will Boxifier handle that size of dataset?

I have a business account.  Does that mean I need a business license for Boxifier?  I am only using this for a couple of computers, one user account.

Thanks for the response, but until I see otherwise, Boxifier seems as good as dead; it is certainly absent any reasonable level of support. The forums are utterly useless because nothing ever gets approved for post. And my ticket has been responded to once a week, and then only if I actually harass them to give me one. My issue, now several weeks old, remains. 

That's the impression I'm getting too.  Dropbox Customer Support for business is already bad enough, adding another layer of horrible doesn't sound like a good formula.

Anyone have other leads to accomplish the multiple data source syncing?

I appreciate everyone’s honesty in this thread - it’s helpful feedback, and I want to address it openly.

Boxifier has been around for over 10 years, and throughout that time our focus has always been on supporting the people who rely on it. We’re a small team, but a very dedicated one, and we’ve kept Boxifier going through many major shifts in the Dropbox platform, including the recent move to the Cloud Files–based sync engine. That work has taken a lot of attention lately, which is part of why some responses were slower than usual.

Boxifier was never meant to pressure anyone into using it - it exists simply because we saw possibilities in Dropbox that weren’t available natively, and we enjoy solving those challenges. We continue to maintain it for the users who find value in it, and we’re here to help when they need us.

If anyone has questions about specific workflows or setups, feel free to reach out via email or the helpdesk as that’s still the most reliable way to get in touch while we update the Boxifier forum software.

Thanks again to everyone for the candid feedback and for taking the time to engage here.

Razvan from Boxifier

Dear Razvan Boxifier​ , I've been in touch with Christine of your team quote often. However, there seems to be very little progress on the Cloud API support front. An update that should fix the missing sync icons was announced by Christine to drop within a week; that was a month ago,

In the meantime, issues between Dropbox and Boxifier seem to be mounting. The weekly full sync of my Boxified content is one of the major issues, the missing sync icons for Boxified content is a minor annoyance by comparison.

The latest (as of today) is that Dropbox doesn't start at all any more. This morning, Dropbox was again needlessly syncing my full NAS, and Boxifier reported 'Boxifier is not running'. And after a reboot to reset the configuration, Dropbox refuses to launch, and Boxifier reports 'Dropbox is not running'.

I think you as a team need to get in front of this, and actively communicate with your users about this. That the Cloud API change @ Dropbox causes compatibility issues is one thing; that you're taking forever to fix the issues, while remaining entirely silent, is worse. If you want to minimize customer loss as a result of this situation, set aside some time to keep your users informed. That will cause delay in the fixing, no doubt, but it will be worth it in terms of user retention.

Sending this to Support as well.

Dear florismk​ 
I had encountered the same problem with Dropbox not starting.
I installed an older version (238.4.6075), and the issue is now resolved.
Boxifier is unique both for its invaluable ability to sync any folder and for its inexplicable aversion to communicating with clients.

Yeah, Wrangler​ : The Boxifier team recommended I downgrade Dropbox as well (I've had nothing but positive experiences communicating with their team over the years). But downgrading the primary app while I wait for Boxifier to catch up with them, only makes sense to me when there is a clear expectation of when they finally deliver a compatible version.

It's been three months since the Cloud API update @ Dropbox dropped on my system, and while I have no doubt that the entire Boxifier team is doing their utmost to create a compatible version, there's a limit to how long I am willing to wait.

So for now, after years and years of happily using Boxifier and even evangelizing about it, I've abandoned Boxifier. My Synology NAS is now syncing directly to Dropbox. If and when I hear that Boxifier has managed to create a compatible version, I'll reconsider.