We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
SeanOel
27 days agoNew member | Level 2
Are Boxifier installs still working?
Greets! I know this isn't Boxifier support, but just curious if any other Boxifier users installs are still working? Posts to their forum have to be admin-approved (which isn't happening) and any hel...
florismk
10 days agoHelpful | Level 6
Dear Razvan Boxifier , I've been in touch with Christine of your team quote often. However, there seems to be very little progress on the Cloud API support front. An update that should fix the missing sync icons was announced by Christine to drop within a week; that was a month ago,
In the meantime, issues between Dropbox and Boxifier seem to be mounting. The weekly full sync of my Boxified content is one of the major issues, the missing sync icons for Boxified content is a minor annoyance by comparison.
The latest (as of today) is that Dropbox doesn't start at all any more. This morning, Dropbox was again needlessly syncing my full NAS, and Boxifier reported 'Boxifier is not running'. And after a reboot to reset the configuration, Dropbox refuses to launch, and Boxifier reports 'Dropbox is not running'.
I think you as a team need to get in front of this, and actively communicate with your users about this. That the Cloud API change @ Dropbox causes compatibility issues is one thing; that you're taking forever to fix the issues, while remaining entirely silent, is worse. If you want to minimize customer loss as a result of this situation, set aside some time to keep your users informed. That will cause delay in the fixing, no doubt, but it will be worth it in terms of user retention.
Sending this to Support as well.
- Wrangler2 days agoHelpful | Level 6
Dear florismk
I had encountered the same problem with Dropbox not starting.
I installed an older version (238.4.6075), and the issue is now resolved.
Boxifier is unique both for its invaluable ability to sync any folder and for its inexplicable aversion to communicating with clients.- florismk2 days agoHelpful | Level 6
Yeah, Wrangler : The Boxifier team recommended I downgrade Dropbox as well (I've had nothing but positive experiences communicating with their team over the years). But downgrading the primary app while I wait for Boxifier to catch up with them, only makes sense to me when there is a clear expectation of when they finally deliver a compatible version.
It's been three months since the Cloud API update @ Dropbox dropped on my system, and while I have no doubt that the entire Boxifier team is doing their utmost to create a compatible version, there's a limit to how long I am willing to wait.
So for now, after years and years of happily using Boxifier and even evangelizing about it, I've abandoned Boxifier. My Synology NAS is now syncing directly to Dropbox. If and when I hear that Boxifier has managed to create a compatible version, I'll reconsider.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!