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Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Mark
Super User II
Super User IIHi Laney Lou
Does events show nothing before the 2 month mark? What does www.dropbox.com/account show in terms of quota and plan - does it show you paying?
That means one of two things. This account is brand new and not actually the one you are expecting to be using - especially if you are a paying user and this appears as free. It means you set up a new account 2 month ago rather than logging in to an old one. OR nothing has happened on the account for over 6 months until that 2 months - the events list only shows 6 months of data
@mark Hi!! It shows basic but I am charged 11.99 a month and have been for at least the last 3 years.
- Mark
Laney Lou wrote:
@mark Hi!! It shows basic but I am charged 11.99 a month and have been for at least the last 3 years.
Then you are logged in to a different account to what you are paying for. Which would explain why you only see the data from 2 months ago.
Check for an email or receipt from Dropbox to see what the email on account is and how it is different to what you are using now
