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Forum Discussion

Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
BilboBaggins67's avatar
BilboBaggins67
Explorer | Level 3
2 years ago
Hi I’ve had photos of the kids when they were younger stored on Dropbox for years yet just this month my account is empty. I have got a new phone is that why? How do I get my files back? Ignore the label none of them are relevant can’t post without one
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
BilboBaggins67 wrote:
... just this month my account is empty. I have got a new phone is that why?

When was the last time you accessed the account? Could you have created a new account, instead of signing in to the existing one?

  • BilboBaggins67's avatar
    BilboBaggins67
    Explorer | Level 3
    2 years ago
    I thought that might be the case but I’ve got emails from Dropbox in my gmail account from years ago so I think it’s the right email address. I couldn’t remember the password so that’s been changed but that shouldn’t affect it
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      How long ago did you last log in, however BilboBaggins67 ?

       

      If it was over 12 months the data is removed for inactivity and not recoverable. 

      • BilboBaggins67's avatar
        BilboBaggins67
        Explorer | Level 3
        2 years ago
        I don’t keep records but it’s not been that long. Even if it was, it’s my data and I haven’t had a notification that anything was going to be deleted

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